We keep these short. Each page answers one question for one CRM, and shows the buttons the way they really look in the extension.
Getting started
- Get Ln2CRM from the Chrome Web Store and sign up right in the extension. The free plan doesn't ask for a card.
- Next, open any LinkedIn profile and click the Ln2CRM icon. In Settings, pick your CRM. If it's HubSpot, Salesforce or Zoho, you just approve once with OAuth. Pipedrive's different, it asks for your personal API token.
- Last step, reload the tab. Now look around: little badges pop up next to names on profiles, company pages, search results, even in chats.
What the badges mean
- Green check: good news, they're already in your CRM. Clicking it opens Manage, where their notes, tasks and fields live. Want the actual CRM record? Use the arrow next to it.
- Yellow check: they're in your CRM, but LinkedIn shows a newer job title or company. Click to see what changed, and one tick updates it.
- Red cross: a stranger, as far as your CRM knows. Press Add, the details from the page are filled in for you, done.
- Question mark: there's someone in your CRM with that name, we're just not certain it's this person. Have a look and link the right one, it saves you a duplicate later.
- Grey dot: we can't check right now, either because you're signed out or no CRM is connected.
Common questions
The badge turned red for someone I saved last week. Annoying, we know. Matching goes LinkedIn URL, then email, then name, so if somebody deleted or merged that record in the CRM, the badge notices. Open the profile again and Ln2CRM will either link it back or offer to add it. And if your team keeps LinkedIn URLs in a custom field, tell us which one once, in Settings, LinkedIn URL field.
I got an email asking me to reconnect my CRM. Your CRM stopped accepting the connection. Usually that's a password change, a revoked app or an expired token. Go to Settings, choose the CRM and press Connect again, and nothing you saved is lost.
Zoho says "Invalid Client". That means your Zoho account sits in a different data center from the one picked. Choose the right region in the connect dialog. We support US, EU, IN, AU, JP, CA, CN and SA.
Message sync created one note and stopped. Nothing's broken, promise. On the first sync the whole chat becomes one note. After that, only the new messages get added. Would you rather not click at all? Switch on Auto sync in Settings.
Nothing shows up after an update. Chrome only applies an extension update when the page loads again, so reload the LinkedIn tab, or close it and open it again.
Log LinkedIn messages in your CRM
Want the bigger story on message sync, across all four CRMs and compared with Sales Navigator and the other extensions? It's in how to sync LinkedIn messages to your CRM.
Find and verify emails
The free ways to find someone's email on LinkedIn, and what a found email costs with different tools, are in how to find someone's email on LinkedIn.
Set up the integration
- LinkedIn HubSpot integration
- LinkedIn Salesforce integration
- LinkedIn Pipedrive integration
- LinkedIn Zoho CRM integration
Didn't find your answer? Drop support a line, a real person reads it.