Short answer: Pipedrive can't log LinkedIn messages by itself, so you need a helper. With Ln2CRM it goes like this. Save the person to Pipedrive, open your chat with them on LinkedIn and press Sync to CRM. That first sync collects up to the last 100 messages into a single note on the person, or on their deal if you prefer. Tick Auto-sync new messages and whatever comes next follows by itself, as long as the conversation is open.
Before you start
- Ln2CRM in Chrome, with Pipedrive hooked up in its settings through your personal API token. In Pipedrive you'll find that token under Settings, Personal preferences, API.
- The person already saved to Pipedrive from their LinkedIn profile. Haven't done that yet? The LinkedIn Pipedrive integration guide walks you through it.
- Any Ln2CRM plan works. A sync that actually writes new messages costs one Manage action, and one that finds nothing new costs nothing.
How to log LinkedIn messages in Pipedrive
- Open the conversation.LinkedIn messaging, a chat window you opened from their profile, the Sales Navigator inbox, any of them is fine. Just make sure the person is in Pipedrive first. How do you know? Their profile badge says In CRM.
- Click Sync to CRM.You'll spot Sync to CRM right above the message box, below the chat. See the number, like Sync to CRM (3)? That's how many messages in this thread Pipedrive hasn't got yet. When it's all caught up, the button says Up to date instead.
- Pick the record if asked.This only comes up when your setting is Deal and the person has two or more open deals. Then the message box asks Which deal?, and you either pick one or go with Contact instead.
- Check the result.A short line in the message box tells you it worked, something like Synced 12 messages to Maya Chen. On the first sync, up to the last 100 messages go into one note. Nothing new to send? The button just says Up to date.
- Let new messages follow.Over in Ln2CRM settings there's Sync LinkedIn messages to, where you choose Contact or Deal, and a box called Auto-sync new messages. Tick it, and any conversation you've synced once keeps itself current whenever it's open.
Maya ChenHead of Sales Ops at Northwind Analytics
✓ In CRMThanks for the demo yesterday. Could you send pricing for five seats?
Sure. On annual billing it comes to $13 per seat per month.
Got it. I am looping in Daniel from ops before we sign.
Sync to CRM (3)
Write a message…
After the syncUp to date
Sync LinkedIn messages to
Contact Deal
Deal: the deal linked to this contact. With no linked deal, messages go to the contact.
Auto-sync new messages
Only for conversations you have synced once, so it never interrupts you.
Where to find the conversation in Pipedrive
Where does it end up? Open the person in Pipedrive, or the deal if you chose Deal, and check the Notes tab. You'll also see the note in the record's history. Since Pipedrive shows notes as formatted text, speaker names stay underlined and every message sits on its own line. Really long threads? Ln2CRM keeps each note under roughly 50,000 characters and simply starts another one.
Maya Chen · 02 Sep 2026, 10:14
Thanks for the demo yesterday. Could you send pricing for five seats?
Jordan Lee · 02 Sep 2026, 10:41
Sure. On annual billing it comes to $13 per seat per month. I will send the quote today.
Maya Chen · 03 Sep 2026, 09:05
Got it. I am looping in Daniel from ops before we sign.
What gets synced and what does not
- Synced: what each message says and who said it, grouped by speaker, with the real date and time each turn was sent (say, 02 Sep 2026, 10:14) in your time zone. LinkedIn's vague labels like Wednesday don't make it in. The first sync reaches back up to 100 messages.
- Not synced: files, images and reactions. Those stay on LinkedIn.
- Never duplicated: every LinkedIn message carries its own id, so anything already in Pipedrive gets skipped next time.
- Not stored by Ln2CRM: the message text goes to Pipedrive and that's it, our servers don't keep it.
How this compares with Pipedrive's native LinkedIn options
| Option | What it needs | What reaches Pipedrive | Cost per rep |
|---|---|---|---|
| Native LinkedIn integration | Does not exist | Pipedrive has no first party LinkedIn integration, and Sales Navigator CRM Sync does not support Pipedrive | Nothing to buy |
| Other extensions | LinkMatch on its Professional plan; Surfe on paid plans | Surfe logs messages as Conversation activities in History | LinkMatch Professional from €28.99 a month billed yearly; Surfe from $39 a month billed yearly |
| Ln2CRM | Any Ln2CRM plan and a personal API token | Regular LinkedIn and Sales Navigator conversations, as notes on the person or deal | Free plan; Base $156 a year per user |
If it does not work
| What you see | What it means | What to do |
|---|---|---|
| Name is not in your CRM yet | No Pipedrive record is linked to this LinkedIn profile | Click Open profile to add, save the person, then sync |
| Which contact? | Several Pipedrive records match the name | Pick the right one; Ln2CRM remembers it for this profile |
| Up to date on the button | Nothing new since the last sync | Nothing to do |
| Monthly limit reached | This month's Manage actions are used up | Wait for the monthly reset or move to a bigger plan |
| Connect a CRM in Ln2CRM settings first | Pipedrive is not connected | Connect Pipedrive in Ln2CRM settings |
| Ln2CRM updated in the background | The extension updated while LinkedIn was open | Click Reload page |
| Auto-sync did nothing | Auto-sync only follows conversations you have synced once | Sync the conversation by hand one time |
FAQ
Does Ln2CRM keep the time each LinkedIn message was sent?
Yes, to the minute. Each turn shows up in the note with the date and time it was actually sent, like 02 Sep 2026, 10:14, in your own time zone. We read that from the message itself, so you won't see LinkedIn's fuzzy Wednesday, and you won't see the moment you happened to click sync either. When one person sends several messages in a row, they share a single name and time line.
Does Pipedrive have a native LinkedIn message sync?
No, and there isn't a native LinkedIn integration of any kind. LinkedIn's Sales Navigator CRM Sync doesn't cover Pipedrive either, so an extension is really the only route.
Can the conversation go to a Pipedrive deal?
Sure. Set Sync LinkedIn messages to Deal in Ln2CRM settings. If there's one open deal, the note goes straight there. Got several? Ln2CRM asks you which one.
What happens if I saved the person as a Pipedrive lead?
Then the note goes to the person behind that lead, so you'll find it in their history. Message sync writes to people and deals, never onto the lead card itself.
Does it need a particular Pipedrive plan?
Nope. Every Pipedrive plan has notes on people and deals, so message sync works on all of them, and there's no Marketplace add on to buy.
Want the bigger picture, including what other extensions do with messages? Read how to sync LinkedIn messages to your CRM. On a different CRM? Same steps here: HubSpot · Salesforce · Zoho CRM.
Checked on September 10, 2026 against Ln2CRM 1.6.6. Prices come from the vendors' pricing pages; Sales Navigator Advanced Plus is sold by quote.