Short answer: get the person into Zoho CRM first. Contact or Lead, doesn't matter, Ln2CRM saves them from their profile. Now open the LinkedIn chat and hit Sync to CRM. Done: up to 100 recent messages in one note, sitting on that record or on the Deal next to it. Tick Auto-sync new messages and you can forget about it. And Zoho's own Sales Navigator extension? Advanced Plus only, and it skips your normal LinkedIn inbox, so not much help here.
Before you start
- Ln2CRM installed in Chrome and Zoho CRM linked in its settings. You sign in with Zoho itself (OAuth), and we work out which Zoho data center your account lives in, so there's nothing to pick.
- Your contact already in Zoho CRM, saved from their LinkedIn profile. If that part's still ahead of you, start with the LinkedIn Zoho CRM integration guide.
- Whichever Ln2CRM plan you're on. A sync that writes something new takes one Manage action from your monthly count.
How to log LinkedIn messages in Zoho CRM
- Open the conversation.It can be the main LinkedIn messaging page, the little chat window that pops up from a profile, or your Sales Navigator inbox. Quick check before you start: is the person in Zoho yet? Peek at the Ln2CRM badge on their profile. In CRM means you're good.
- Click Sync to CRM.Look under the chat, just over the box where you type. That's Sync to CRM. The figure next to it, Sync to CRM (3) for instance, counts the messages Zoho is still missing from this thread. Fully synced, it changes to Up to date.
- Pick the record if asked.You'll only see this with the Deal setting, when the contact has more than one deal open. The message box asks Which deal?. Choose the right one, or tap Contact instead to put it on the person.
- Check the result.You get a little confirmation in the message box, for example Synced 12 messages to Maya Chen. That first run puts as many as 100 recent messages in a single note. Already in sync? You'll just see Up to date on the button.
- Keep it syncing.Ln2CRM settings have an option called Sync LinkedIn messages to, Contact or Deal, and a checkbox, Auto-sync new messages. With that ticked, every thread you've synced at least once tops itself up while you have it open.
Maya ChenHead of Sales Ops at Northwind Analytics
✓ In CRMThanks for the demo yesterday. Could you send pricing for five seats?
Sure. On annual billing it comes to $13 per seat per month.
Got it. I am looping in Daniel from ops before we sign.
Sync to CRM (3)
Write a message…
After the syncUp to date
Sync LinkedIn messages to
Contact Deal
Deal: the deal linked to this contact. With no linked deal, messages go to the contact.
Auto-sync new messages
Only for conversations you have synced once, so it never interrupts you.
Where to find the conversation in Zoho CRM
To read it, open the Contact or Lead in Zoho CRM, or the Deal if that's what you picked, and scroll down to the Notes related list. Names are underlined, every message has its own line, it reads like the chat did. Got a monster thread? Somewhere around 60,000 characters we close that note and keep going in a fresh one.
Maya Chen · 02 Sep 2026, 10:14
Thanks for the demo yesterday. Could you send pricing for five seats?
Jordan Lee · 02 Sep 2026, 10:41
Sure. On annual billing it comes to $13 per seat per month. I will send the quote today.
Maya Chen · 03 Sep 2026, 09:05
Got it. I am looping in Daniel from ops before we sign.
What gets synced and what does not
- Synced: every message's text and sender, grouped by who's talking, each turn stamped with when it was really sent, 02 Sep 2026, 10:14 for example, in your time zone. You won't get LinkedIn's "Wednesday" style labels. On the first sync it goes back as far as 100 messages.
- Not synced: attachments, images and reactions. LinkedIn keeps those.
- Never duplicated: LinkedIn gives each message a fixed id, and we use it, so a message Zoho CRM already has is ignored on later syncs.
- Not stored by Ln2CRM: message text is handed to Zoho CRM. We don't keep a copy on our servers.
How this compares with Zoho CRM's native LinkedIn options
| Option | What it needs | What reaches Zoho CRM | Cost per rep |
|---|---|---|---|
| Sales Navigator extension for Zoho CRM (Zoho Marketplace) | Sales Navigator Advanced Plus per rep and Zoho CRM Professional or higher | Profile widgets on Lead, Contact, Account and Deal; writes back InMails, connection requests and profile views as activities. It is not LinkedIn's full CRM Sync | Advanced Plus by quote, from about $1,600 a year, plus Zoho CRM Professional from $23 a month billed yearly |
| Ln2CRM | Any Ln2CRM plan; no Sales Navigator seat | Regular LinkedIn and Sales Navigator conversations, as notes on the Contact, Lead or Deal | Free plan; Base $156 a year per user |
If it does not work
| What you see | What it means | What to do |
|---|---|---|
| Name is not in your CRM yet | No Zoho CRM record is linked to this LinkedIn profile | Click Open profile to add, save the person, then sync |
| Which contact? | Several Zoho CRM records match the name | Pick the right one; Ln2CRM remembers it for this profile |
| Up to date on the button | Nothing new since the last sync | Nothing to do |
| Monthly limit reached | This month's Manage actions are used up | Wait for the monthly reset or move to a bigger plan |
| Connect a CRM in Ln2CRM settings first | Zoho CRM is not connected | Connect Zoho CRM in Ln2CRM settings |
| Ln2CRM updated in the background | The extension updated while LinkedIn was open | Click Reload page |
| Auto-sync did nothing | Auto-sync only follows conversations you have synced once | Sync the conversation by hand one time |
FAQ
Does Ln2CRM keep the time each LinkedIn message was sent?
We do, down to the minute. Look at the Zoho note and each turn says when it was really sent, 02 Sep 2026, 10:14 for example, in your time zone. Not "Wednesday". Not the time you clicked the button either. Three quick messages from the same person in a row? They share one name and time line, which keeps it readable.
Does Zoho's Sales Navigator extension sync LinkedIn messages?
Partly. If you pay for Sales Navigator Advanced Plus, it writes InMails, connection requests and profile views into Zoho as activities. Your normal LinkedIn inbox conversations, though? Those it doesn't copy.
Does it work with every Zoho data center?
It does. Ln2CRM figures out your Zoho data center at the moment you connect, so it doesn't matter whether your account is in the US, the EU, India, Australia, China or any of the others.
Can the conversation go to a Zoho Deal?
Yes, just switch Sync LinkedIn messages to Deal in Ln2CRM settings. With a single open deal the note lands there by itself, and with more than one you'll be asked which.
What if the person is a Lead in Zoho, not a Contact?
On the Lead. We check whether the person sits in your Leads or Contacts module and write the note to that record.
For the wider story, and how other extensions deal with messages, see how to sync LinkedIn messages to your CRM. Using another CRM? We've got this guide for HubSpot · Salesforce · Pipedrive.
Checked on September 10, 2026 against Ln2CRM 1.6.6. Prices come from the vendors' pricing pages; Sales Navigator Advanced Plus is sold by quote.