Short answer: Save the person to Zoho CRM with Ln2CRM as a Contact or a Lead, open the LinkedIn conversation and click Sync to CRM. The first sync writes up to the last 100 messages as one note on that record, or on the linked Deal. With Auto-sync new messages on, later messages follow on their own. Zoho's own Sales Navigator extension needs Advanced Plus and does not mirror the regular LinkedIn inbox.
Before you start
- The Ln2CRM extension installed in Chrome and Zoho CRM connected in Ln2CRM settings with Zoho's own sign in (OAuth); Ln2CRM detects your Zoho data center automatically.
- The person saved in Zoho CRM from their LinkedIn profile. If you have not set that up yet, see the LinkedIn Zoho CRM integration guide.
- Any Ln2CRM plan. Each sync that writes new messages uses one Manage action.
How to log LinkedIn messages in Zoho CRM
- Open the conversation.Open the thread in LinkedIn messaging, in a chat window opened from the person's profile, or in the Sales Navigator inbox. The person has to be in Zoho CRM already: the Ln2CRM badge on their profile shows In CRM once they are.
- Click Sync to CRM.The Sync to CRM button sits just above the message box, under the conversation. The number on it, for example Sync to CRM (3), is how many messages in this thread are not in Zoho CRM yet. Once everything is synced it reads Up to date.
- Pick the record if asked.If your setting is Deal and the contact has more than one open deal, the message box asks Which deal?. Pick one, or choose Contact instead.
- Check the result.The message box confirms with a line such as Synced 12 messages to Maya Chen. The first sync saves up to the last 100 messages in one note. If nothing is new, the button reads Up to date.
- Turn on auto-sync.In Ln2CRM settings, find Sync LinkedIn messages to, choose Contact or Deal, and tick Auto-sync new messages. Conversations you have synced once then pick up new messages on their own while they are open.
Maya ChenHead of Sales Ops at Northwind Analytics
✓ In CRMThanks for the demo yesterday. Could you send pricing for five seats?
Sure. On annual billing it comes to $13 per seat per month.
Got it. I am looping in Daniel from ops before we sign.
Sync to CRM (3)
Write a message…
After the syncUp to date
Sync LinkedIn messages to
Contact Deal
Deal: the deal linked to this contact. With no linked deal, messages go to the contact.
Auto-sync new messages
Only for conversations you have synced once, so it never interrupts you.
Where to find the conversation in Zoho CRM
Open the Contact or Lead in Zoho CRM, or the Deal if you chose Deal, and scroll to the Notes related list. Zoho renders rich text notes, so speaker names stay underlined and each message keeps its own line. Ln2CRM keeps each note under about 60,000 characters and continues very long threads in another note.
Maya Chen · Sep 2, 2026
Thanks for the demo yesterday. Could you send pricing for five seats?
Jordan Lee · Sep 2, 2026
Sure. On annual billing it comes to $13 per seat per month. I will send the quote today.
Maya Chen · Sep 3, 2026
Got it. I am looping in Daniel from ops before we sign.
What gets synced and what does not
- Synced: the text of each message, who sent it and when, grouped by speaker. The first sync goes back up to the last 100 messages.
- Not synced: files, images and reactions. They stay on LinkedIn.
- Never duplicated: each LinkedIn message has a stable id, so a message already in Zoho CRM is skipped on the next sync.
- Not stored by Ln2CRM: message text goes to Zoho CRM and is not kept on Ln2CRM servers.
How this compares with Zoho CRM's native LinkedIn options
| Option | What it needs | What reaches Zoho CRM | Cost per rep |
|---|---|---|---|
| Sales Navigator extension for Zoho CRM (Zoho Marketplace) | Sales Navigator Advanced Plus per rep and Zoho CRM Professional or higher | Profile widgets on Lead, Contact, Account and Deal; writes back InMails, connection requests and profile views as activities. It is not LinkedIn's full CRM Sync | Advanced Plus by quote, from about $1,600 a year, plus Zoho CRM Professional from $23 a month billed yearly |
| Ln2CRM | Any Ln2CRM plan; no Sales Navigator seat | Regular LinkedIn and Sales Navigator conversations, as notes on the Contact, Lead or Deal | Free plan; Base $156 a year per user |
If it does not work
| What you see | What it means | What to do |
|---|---|---|
| Name is not in your CRM yet | No Zoho CRM record is linked to this LinkedIn profile | Click Open profile to add, save the person, then sync |
| Which contact? | Several Zoho CRM records match the name | Pick the right one; Ln2CRM remembers it for this profile |
| Up to date on the button | Nothing new since the last sync | Nothing to do |
| Monthly limit reached | This month's Manage actions are used up | Wait for the monthly reset or move to a bigger plan |
| Connect a CRM in Ln2CRM settings first | Zoho CRM is not connected | Connect Zoho CRM in Ln2CRM settings |
| Ln2CRM updated in the background | The extension updated while LinkedIn was open | Click Reload page |
| Auto-sync did nothing | Auto-sync only follows conversations you have synced once | Sync the conversation by hand one time |
FAQ
Does Zoho's Sales Navigator extension sync LinkedIn messages?
Partly. With Sales Navigator Advanced Plus it writes InMails, connection requests and profile views back to Zoho as activities. It does not mirror conversations from the regular LinkedIn inbox.
Does it work with every Zoho data center?
Yes. Ln2CRM detects your Zoho data center when you connect, so accounts in the US, EU, India, Australia and other regions work the same way.
Can the conversation go to a Zoho Deal?
Yes. Set Sync LinkedIn messages to Deal in Ln2CRM settings. One open deal gets the note automatically; with several, Ln2CRM asks which deal.
What if the person is a Lead in Zoho, not a Contact?
The note goes to the Lead. Ln2CRM checks which Zoho module the person was saved in, Leads or Contacts, and writes the note to that record.
The full picture, including how the other extensions handle messages, is in how to sync LinkedIn messages to your CRM. The same steps for other CRMs: HubSpot · Salesforce · Pipedrive.
Checked on September 10, 2026 against Ln2CRM 1.6.6. Prices come from the vendors' pricing pages; Sales Navigator Advanced Plus is sold by quote.